Last updated: 6 July 2026
Sea Air Mechanical Services (ABN 63 906 092 746) (‘Sea Air’, ‘we’, ‘us’ or ‘our’) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing your personal information to us, you consent to your information being handled as described in this policy.
What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- Your name, phone number, email address and postal or job-site address
- The suburb where you need work done and details of your enquiry or job
- Records of your communications with us (by phone, email, web form, SMS or in person)
- Payment and billing details where you engage us for work
- Technical information collected automatically when you visit our website, such as your IP address, browser and device type, the pages you visit and the website that referred you
We do not generally collect sensitive information. If we ever need to, we will ask for your consent first.
How we collect your information
Wherever practical, we collect personal information directly from you — when you contact us by phone, email or through our online forms, request a quote, book a job, or deal with our team in person. We also collect some information automatically through cookies and analytics tools when you use our website (see ‘Cookies and website analytics’ below). Occasionally we may receive your information from a third party, such as a referrer or a review platform, where you have provided it to them.
Why we collect and use your information
We collect and use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule, carry out and follow up air conditioning, refrigeration and electrical work
- Manage bookings, invoicing and payments
- Provide customer service and handle warranty or service issues
- Improve our website and the services we offer
- Send you information about our services where you would reasonably expect it or have asked us to, and you have not opted out
- Meet our legal, insurance and regulatory obligations
We only use your information for the purpose it was collected, a related purpose you would reasonably expect, or where you have consented or the law permits or requires it.
Disclosure of your information
We do not sell your personal information. We may disclose it to:
- Our staff and subcontractors who need it to carry out work for you
- Third-party providers who help us run our business, such as website hosting, email delivery, customer management and analytics providers
- Payment providers, where you make a payment
- Government bodies, regulators, insurers or others where required or authorised by law
We take reasonable steps to ensure these parties handle your information consistently with this policy and the Privacy Act.
Cookies and website analytics
Our website uses cookies — small data files stored on your device — to help the site work properly, remember your preferences and understand how visitors use it. We may use analytics tools such as Google Analytics to collect anonymous, aggregated information about site usage. You can set your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not work properly if you do.
Overseas disclosure
Some of our providers (for example website, email or analytics providers such as Google) may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, using physical, electronic and administrative safeguards. However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
How long we keep your information
We keep your personal information only for as long as we need it for the purposes described in this policy, or as required by law (for example, tax, warranty and workplace safety records). When we no longer need it, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below and we will respond within a reasonable time. There is generally no charge, although in some cases we may recover reasonable costs of providing access.
Direct marketing and opting out
If we send you marketing communications, you can opt out at any time using the unsubscribe option in the message or by contacting us. We will action your request promptly.
Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Third-party links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the ‘last updated’ date shown at the top.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Sea Air Mechanical Services (ABN 63 906 092 746)
Phone: 0401 787 183
Email: info@seaair.com.au
Brisbane office: 10 Oliver Street, Nundah QLD 4012
Sunshine Coast office: 10/78 Tanah St W, Mount Coolum QLD 4573
